Training & Induction

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Working with MAG is an amazing experience. And that’s down to our commitment to making sure you build your own knowledge, experience and skills just as fast as we build ours.

Join us and you’ll discover that training and development will be a huge part of your career, whatever role you join us in, and whatever stage you’re at - and you’ll find out that your induction really is just the beginning, in every sense of the word.

 

Lounge Managers

As one of our Managers you can initially expect to develop skills in everything from recruiting and hiring, through to effective leadership and health and safety.

Specific areas include avoiding discrimination, managing H&S in the workplace, conflict resolution, and employee management - with the overall aim of Managers becoming strong leaders of customer focused teams.

 

Lounge Agents

Join us as a Lounge Agent and you can expect to develop key skills in a wide range of areas, from H&S and the prevention of bullying and harassment, through to managing confidential information. Ultimately the aim is to create the kind of world class customer service experiences that keep our customers coming back time and time again.

 

Ongoing development

Our commitment to customer service never ends, which is why our dedication to helping you develop won’t end after your induction, either.

Right now, we’re exploring the most effective ways to do just that while continuing to improve the experience for our customers, and we’re working closely with a world class organization to develop a plan.

Our main objective is to support every colleague’s ability to put our customers at the heart of everything we do, and we’ll achieve it by:

  • Offering bite-size interactive training videos - these fun and memorable sessions are designed to deliver our key messages while helping colleagues understand what we expect.
  • Enhancing communication - we want our Managers to take ownership of supporting and coaching colleagues when it comes to service values and cultural expectations.
  • Intensively training the trainers - we’ll train our Managers using internally developed material, and collect regular feedback to help us understand what’s working, and what isn’t.

Learning material will be simple, yet effective. Ultimately, it will map out the enter customer journey, highlighting opportunities for wowing customers at every step.

But it’s also important to understand that our training won’t just focus on our customers. We want to create the same culture of support and respect for our colleagues too. In fact, the way in which we interact with customers is exactly how we should be interacting with each other, and our materials will deliver the kind of key messages that focus on everyone - colleagues and customers.

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